Privacy Policy

Your Privacy Matters to Us

At KwikWorks Novato Roofing, we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your personal data.

We only collect information necessary to provide you with excellent roofing services. We will never sell your personal information to third parties.

Information We Collect

When you contact us for a quote or service, we collect basic information to serve you better:

• Your name, phone number, and email address
• Your property address where roofing work is needed
• Details about your roofing project or issue
• Photos you provide of your roof
• Payment information for services rendered

Our website may also collect standard information like your IP address, browser type, and pages visited to improve your experience.

How We Use Your Information

We use your information solely to provide and improve our roofing services:

• To schedule appointments and perform roofing work
• To send you quotes and invoices
• To communicate about your project status
• To process payments
• To send you important updates about our services
• To follow up on completed work and request feedback

We will never use your information for purposes you have not agreed to.

Sharing Your Information

We keep your information private and secure. We only share your data in these limited circumstances:

• With insurance companies if you are filing a claim
• With material suppliers to fulfill your roofing project
• With payment processors to complete transactions
• When required by law or to protect our legal rights

All third parties we work with are required to protect your information and use it only for the specified purpose.

Cookies and Tracking

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can disable cookies in your browser settings, but this may affect some website features. We do not use cookies to track you across other websites.

Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes secure servers, encrypted communications, and limited employee access to personal data.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

You have control over your personal information. You can:

• Request to see what information we have about you
• Ask us to correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing communications at any time
• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us directly. We will respond to your request within 30 days.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect and how we use it, the right to delete your information, and the right to opt out of any sale of personal information. We do not sell personal information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website with the date of last update.